Frequently Asked Questions
Who do I call if I have questions or concerns about my order?
If you have questions about your order, you can contact our customer support team at 1-888-312-2749,or you can email the team anytime at support@vitaliving.com.I'm having issues placing an order online. Can I make a purchase over the phone?
Sure. Give us a call at 1-888-312-2749 between Monday–Friday from 9:00am–5pm (EST) and one of our customer service representatives would be happy to help you place your order.What is your return policy?
Returns are accepted within 30 days from the date the order was placed as long as the products are unopened or used. Refunds are granted for the purchase price of the product (minus a 25% restocking fee), minus the shipping cost. Items that have been opened, used, or are not in a resellable condition are not eligible for a refund. All orders that are returned or refunded for any reason regardless of time shall incur a 25% restocking fee.For more information, visit https://www.vitaliving.com/pages/return-policy
Do you offer free shipping?
In view of popular demand from you, our loyal customers, and for your shopping convenience, we offer FREE SHIPPING on all orders over $39 shipped in the USA. For more information, visit https://www.vitaliving.com/pages/shipping-policyHow long will it take for my supplements to arrive?
You can expect your order to arrive to you 3-7 business days from the time you place your order.What are my payment options?
We accept all major US credit cards, Venmo and PayPal.Do you ship internationally?
No, at the moment we only ship within US.I can't login to my account. How can I get help?
You can contact us at 1-888-312-2749,or you can email the team anytime at support@vitaliving.com and one of our customer service representatives would be happy to help you log in.I forgot my Vita Living account password. Can I reset it?
You can reset your password by clicking ‘forgot my password’ on the Vita Living login page.How do I Subscribe to a product?
Here are 3 easy steps to join Subscribe & Save!Choose your products and select Subscribe & Save at checkout.
Set your delivery frequency according to your personal needs.
Confirm your personal information and shipping details to activate your subscription.
Can I have multiple subscription orders?
Yes. You can have multiple active subscriptions and add more products at any time. Your active subscriptions can be managed by logging into your account and clicking on Autoship Subscriptions.Can I cancel my subscription?
Yes! You may cancel a subscription at any time. For more information, visit https://www.vitaliving.com/pages/autoshipHow can I update my active subscription billing payment information?
Log into your account and on the left-hand navigation select My Account, then select Autoship Subscriptions and select Edit under Payment Information to update your subscription billing payment information.Can I stack additional coupons or offers Subscribe & Save Program discount?
No. Additional promo codes or offers cannot be applied to recurring subscription orders. Most of the Subscription products are already discounted.If a product price changes on the website, will it affect my subscription?
The prices payable for the items you order are those displayed on this Website on the date you place your order, these are exclusive of applicable taxes and delivery charges, which shall be calculated at checkout . We will notify you via email if there are any price changes to items in your subscription.